TriTech’s Turnaround: Mapping the Customer Journey to Meaningful Growth

After years of leading in the marketplace, TriTech Software faced a sobering reality: Growth had stalled. President and Cofounder Robby McCollom brought in Mike Laymon to reimagine the client experience from the inside out. What began as a leadership transition became a transformative journey as they uncovered hidden gaps, challenged assumptions, and aligned their team around a renewed vision for service, strategy, and relational impact.

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